So how do you create this instant credibility? How do you demonstrate to your clients that you can be trusted?
Professional Policies and Procedures
One of the best ways to establish trust and credibility with your prospects instantly is to make sure you represent your company in a professional and credible manner. The simplest way to accomplish this is to publish your policies and procedures on your website. Make sure the page is easy to find and that it covers all the information someone would want to know. For example, what is your privacy policy? What is your return policy? Do you have a guarantee?
Transparency is a key credibility builder. Consider also including an FAQ page on your site. It may cover much of the same material that your policies and procedures page covers, but that’s okay.
Large Networking Presence
More than 400 million people are on Facebook right now. It’s important to have a presence on mainstream social networking sites. It’s also important to integrate your activity and social networking presence on your website. For example, include links to your social networking profile on your site. Allow people to share and follow you.
Social networking is a credibility builder because it’s a personal way to connect with your company. Again, it goes back to transparency and availability. If you’re open and easy to connect with online, it builds trust.
Additionally, if you’re connecting with other notable experts on social networking sites your prospects will notice that. You’ll earn credibility by association.
Great Content
Finally, great content is essential to building credibility. You want to make sure your content positions you as a knowledgeable expert in your industry. You can publish content on your website or blog. You can also publish content on your social networking site.
Each article, blog post, or web page will ideally offer value to your reader. When you offer value, you help build a foundation of trust with your readers. They begin to learn from you and about you. This helps them feel like you’re a company they can count on to continue to solve their problems.
In addition to publishing great content, it’s also helpful to publish content frequently – and on other websites. For example, if you are able to publish content on your site and contribute to other relevant blogs as a guest blogger it helps establish your credibility. If other business owners are turning to you for great content, then you must be an expert!
Building instant credibility isn’t difficult but it does take a plan. Represent your business in a professional manner. Make sure to be completely transparent and to publish content that offers value.
]]>How can you use smart brand-building techniques to improve your brand with social media? Here’s how.
Define Your Brand First
Before you post anything – before you even sign up for a social network, define your brand.
What does your brand stand for? What’s the “vibe” of your brand? What are your primary spoken and unspoken messages? Who are you targeting?
Answer these questions. Everything else moving forward needs to fall in line with the brand you define. Your profile photos, the color of your pages, the content you post and everything else should all match up to the brand you want to create.
Choosing Your Social Networks
There are dozens of social networks you can join, many of them specific to your industry or topic. Unfortunately, usually it just doesn’t make sense to join them all. Depending on your time and resources, you’ll usually only want to establish a presence in one or two social networks.
Pick the social networks that make the most sense for your audience. If you’re in a corporate setting, you might choose Facebook and LinkedIn. If you’re in a tech-savvy industry, you might choose Twitter and Facebook. If you’re primarily targeting music fans, you might choose just MySpace.
The network you choose depends entirely on where your audience is. Figure out what networks your audience uses the most and be on those networks.
Post Brand Relevant, Value-Added Content Regularly
If you don’t stay in contact with people regularly, they’ll forget you exist pretty quickly. Make sure they’re continually aware of your brand by posting regularly. Build up brand loyalty by posting content that your audience will really love. And what they will love really depends on who your audience is.
If you’re targeting a corporate or professional audience, they might love a daily three-minute video giving powerful tips on public speaking.
If you’re targeting a college-age crowd, they might be more interested in shocking or humorous pictures and/or videos.
If you’re targeting a political audience, they might appreciate links to news stories not covered by American media.
Know your audience. Post the type of content that your specific audience will love. Focus on providing value rather than trying to get people to buy or pass on your profile. Build up real loyalty rather than going for the quick sale.
Building a strong brand using social media involves first clearly defining your brand, then choosing the right social networks to be on and finally posting content that your audience loves. If you do this on a consistent basis while being true to your brand, your brand will become stronger and stronger both in your customer’s mind and in your market in general.
]]>One advertising medium that it is very easy to overlook though is the advertising program run by Facebook. Advertising on Facebook gives companies the ability to target their advertising efforts with laser accuracy while staying within almost any budget.
While Facebook does offer larger, more expensive campaigns for companies willing to shell out the kind of big bucks necessary for a large campaign with such a popular site, in this article we’ll focus on the benefits of using Facebook’s user ad publishing system, which any Facebook user can utilize.
The types of ads produced by Facebook’s user ad manager are the ones you’ll see on the far right hand side of the page while you’re surfing Facebook profiles. They are simple box ads with a title/link, a short description and an optional image.
Targeting:
The real attraction with Facebook ads is the ability for the user to target their ads with exceptional precision. Facebook ads can be targeted using the following parameters.
Geographic: When creating a Facebook ad, you begin by targeting geographically by country, state/province or city, depending on how narrow you want your geographical focus to be.
Age and Sex: You can specify your audience to be male, female or both, within any age range between 13 to 65. If you want your ad to show only to 23 year old men, then your ads won’t be shown to anyone outside of that demographic.
Keywords: This optional field will narrow your audience based on trigger words that occur in their Facebook profiles. Using a lot of keywords will generally drastically narrow your audience.
Education: You can choose to target by education with options including college grad, in college and in high school. If you select a single option, you can further narrow your targeting down to specific schools and even specific majors.
Workplaces: While Facebook is populated mostly by students, many workplaces have their own Facebook groups where employees chat and post information. You can use this field to target specific workplaces.
Relationship Status and Sexual Orientation: Finally, you can target your audience using relationship status (single, in a relationship, engaged, married) and sexual orientation (interested in men or interested in women).
After choosing all of the targeting factors for your ad, the Facebook ad manager will display the approximate number of users your that make up your targeted group. For instance, targeting people in the United States of all ages and all sexes, with no limiting factors chosen gives an approximate audience size of just over 42 million people. Meanwhile, choosing to target single men between the ages of 18 and 25 in Providence, Rhode Island yields an approximate audience size of 12,480 people.
Payment:
When putting up a Facebook ad, you have a couple of options as to how you want to pay for your message to be distributed among your target audience. The first option is Pay Per Click or PPC for short. This is the same system as most Google Adwords users will be familiar with, in which you bid a certain price that is the maximum you’re willing to pay for someone to click on your link and come to your site, and you’re charged a certain price at or below that bid (depending on competition) every time your ad is clicked through. This model works very well for campaigns in which your goal is to bring traffic to your website or landing page. The real benefit is that you only pay when a viewer takes action by clicking on your ad.
The second option is the CPM option, in which you pay not for clicks, but for views. In this option you set a bid that is the highest price you are willing to spend for your ad to be viewed 1000 times. A view constitutes any time your ad is shown on a users screen and 1000 views normally goes by very quickly! This model works very well for ads that have been proven to have exceptionally high click through rates. If you know that your ad will receive a lot of clicks, choosing the PPC model could end up costing an arm and a leg, whereas choosing the CPM model may cost you significantly less.
Optimization:
Writing Facebook ads optimally is generally the same as writing most other small format ads for the internet, which is covered in other posts and as such will not be discussed in detail here. However, one unique aspect of Facebook ads in relation to many other ad services is the ability to include a picture with your ad. This is an often overlooked, but extremely valuable option. When making facebook ads, always opt to put in an image. The better the image matches your ad, the better it will do, but overall, leaving an image out is normally a good way to make sure your ad doesn’t get noticed.
]]>